Support
Glowria Support
Account, scanning, routine, progress, subscription, privacy and technical support for Glowria.
How does a skin scan work?+
Glowria uses a selfie to surface informational insights about visible skin characteristics. TODO: VERIFY FINAL SCAN FLOW BEFORE PRODUCTION.
Why might a scan fail?+
A scan may fail if the image is unclear, lighting is poor, the face is not visible or the service is temporarily unavailable.
Can Glowria diagnose skin conditions?+
No. Glowria provides cosmetic and informational skincare insights only. It is not a medical device and does not replace professional medical advice.
How often should I scan?+
Use a consistent cadence that fits your routine. TODO: VERIFY IN-APP GUIDANCE BEFORE PRODUCTION.
How do I manage or restore my subscription?+
Subscriptions and purchase restoration are handled through the applicable platform, such as Apple's App Store. TODO: VERIFY FINAL RESTORE FLOW.
How do I delete my account?+
Use the in-app account deletion flow if available or contact support. TODO: VERIFY ACCOUNT DELETION BEHAVIOR.
How do I contact support?+
Email haddadahamza.dev@gmail.com with your device, app version and a concise description of the issue.